Refund and Returns Policy

Overview

We warrant all our products against manufacturing defects for 30 days and we will endeavour to replace any parts or the entire product as soon as possible.  If you are unsatisfied with the product, you can return it for a full refund under these conditions:

• The product must be unused and free from damage
• The product is a standard item from our catalogue and not custom made for you.

Some of our products are made to order based on measurements provided by you.  If you have made an error in providing the measurements, then we can’t provide a refund or exchange.  However, if we have made the product incorrectly, then we will provide a replacement product or a refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Country Camper, 6 Beech Avenue, Selby, VIC 3159.

Shipping returns

To return your product, you should mail your product to: Country Camper, 6 Beech Avenue, Selby, VIC 3159.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email address} for questions related to refunds and returns.